Privacy Policy

PartTracker B.V. B.V. is a technical wholesaler that purchases industrial electrical and automation products from suppliers for the construction, installation, and industrial sectors, and delivers these to business customers. Additionally, PartTracker B.V. processes personal data in its capacity as data controller.

In this privacy statement, we explain how and why PartTracker B.V., as data controller, collects and uses personal data.

When processing personal data, PartTracker B.V. complies with applicable laws and regulations, such as the General Data Protection Regulation (GDPR), the Implementation Act General Data Protection Regulation (UAVG), and the Telecommunications Act (Tw).

Table of Contents

  1. What are personal data?

Personal data are data that can directly or indirectly identify you. Examples of "direct" identification include a name. "Indirect" identification includes data through which your identity can be determined, for example, by combining other data, such as an IP address.

  1. What does 'processing of personal data' mean?

This includes all actions that can be taken with personal data, such as collecting, destroying, storing, or viewing.

  1. Which personal data does this privacy statement cover?

This privacy statement covers the processing of personal data relating to:

Visitors to the following websites www.parttracker.eu and the PartTracker B.V. and CV Help apps. Customers of PartTracker B.V. (for example, personal data of contacts and representatives of customers or information about business customers that can be traced back to a natural person (e.g., VAT number or Chamber of Commerce (KvK) number of a sole proprietorship)). Suppliers of PartTracker B.V. (for example, personal data of contacts and representatives of suppliers or information about suppliers that can be traced back to a natural person (e.g., VAT number or Chamber of Commerce (KvK) number of a sole proprietorship)).

  1. How do we announce changes to this privacy statement?

PartTracker B.V. may make changes to this privacy statement. If the changes have a significant effect on you, we will inform you personally and/or by means of an announcement on our website (www.parttracker.eu). The latest version of the privacy statement (including the date) is always available on this page.

  1. For what purposes does PartTracker B.V. process personal data?

PartTracker B.V. B.V. processes personal data for the following purposes:

Service Provision
PartTracker B.V. processes personal data to provide and operate its services. This includes processing personal data to place and process orders with suppliers, to process orders from customers, to perform administrative tasks and follow-up, and to deliver the ordered product to the customer. We also process personal data to provide assistance and support to customers or suppliers, including telephone support services and after-sales services.

In this context, PartTracker B.V. processes the following personal data: Name and address details, telephone numbers, names of contacts.

PartTracker B.V. is authorized to process personal data for this purpose because it is necessary for the performance of contracts with customers and suppliers.

Invoicing
PartTracker B.V. processes personal data to send invoices to customers and to pay invoices from suppliers.

In this context, PartTracker B.V. processes the following personal data: Name and address details, bank details, email addresses, telephone numbers, names of contacts, authorizations.

PartTracker B.V. is authorized to process personal data for this purpose because it is necessary for the performance of contracts with customers or suppliers.

Customer and Supplier Administration and Contact with Customers and Suppliers PartTracker B.V. processes personal data as part of its customer and supplier administration. This personal data can be used to contact customers or suppliers or to answer questions from those customers or suppliers.

In this context, PartTracker B.V. processes the following personal data: Name and address details, telephone numbers, email addresses, bank details, authorizations, letters about financial aspects.

PartTracker B.V. is authorized to process personal data for this purpose because it is necessary for the performance of contracts with customers and suppliers.

Use of the Customer and Supplier Portal PartTracker B.V. processes personal data in connection with the use of its customer and supplier portal, which they can access via the website.

In this context, PartTracker B.V. processes the following personal data: customer number, username, password.

PartTracker B.V. is authorized to process personal data for this purpose because it is necessary for the performance of contracts with customers and suppliers and for the legitimate interest of PartTracker B.V. to organize its business operations as efficiently as possible via this portal. You can object to the processing of your personal data in connection with this portal at any time. Exercising the right to object does not affect the lawfulness of processing activities completed before the right to object was exercised.

Direct Marketing
PartTracker B.V. processes personal data for (direct) marketing purposes. This enables PartTracker B.V. to understand how our services are used to deliver and improve our performance and to contact customers and bring new products to their attention and send them newsletters. This includes carrying out marketing actions to promote our services to users and using other forms of advertising. We also process personal data to communicate with our customers and suppliers regarding business news or news about the company and/or offers, and to propose and manage competitions and events.

In this context, PartTracker B.V. processes the following personal data: email addresses, mailing preferences.

PartTracker B.V. may process personal data for these purposes based on consent given by individuals (via opt-in) or to pursue the legitimate interest of PartTracker B.V. Consent granted can be withdrawn at any time, and you can also object to the processing of your personal data for direct marketing purposes at any time. Withdrawing consent or exercising the right to object does not affect the lawfulness of processing activities completed before consent was withdrawn or the right to object was exercised.

Market Research and Product Development
PartTracker B.V. processes personal data for the development and optimization of our products and services to meet the needs of our customers/suppliers and to provide users with a better experience, including advice. PartTracker B.V. also processes personal data to develop new products, innovative and digital

Prevention of Fraud and Non-Payment

PartTracker B.V. processes personal data to combat fraud and non-payment, including by conducting creditworthiness checks.

In this regard, PartTracker B.V. processes the following personal data: Name and address details, names of contacts, bank details, payment obligations of the respective customer of PartTracker B.V., signed letters regarding financial aspects.

PartTracker B.V. may process personal data for these purposes because it has a legitimate interest in combating fraud and preventing non-payment. You can object to the processing of this data based on your personal circumstances.

Compliance with Legal Requirements

PartTracker B.V. processes personal data for compliance purposes. For this purpose, PartTracker B.V. may process the following personal data: Name and address details, telephone numbers, email addresses, and bank details.

PartTracker B.V. processes personal data only to the extent necessary to comply with the legal obligations applicable to PartTracker B.V.

Cookies

The website located at www.parttracker.eu uses cookies. Please read the cookie policy of PartTracker B.V.. The cookie policy of the other websites referred to in point 3 can be found on the respective websites.

If you have any questions or complaints about cookies, please contact PartTracker B.V. by sending an email to: [email protected].

6. Recipients of Personal Data

PartTracker B.V. may share your personal data with third parties such as:

  • Our suppliers, including hosting companies, and other external ICT suppliers.
  • Our analytics service providers, such as Google Analytics, based on our legitimate interest.
  • Our accountant, legal advisors, and other professional service providers engaged by PartTracker B.V.
  • Government bodies, based on a legal obligation.

7. Transfer of Personal Data to Third Countries

PartTracker B.V. seeks to avoid processing your personal data outside the European Economic Area (EEA). However, some processors and subprocessors process your data inside and outside the EEA, including in the United States, the United Kingdom, Switzerland, Belarus, Russia, Colombia, or India.

If these countries are not deemed to provide an equally strict level of protection for personal data as the countries within the EEA do, PartTracker B.V. only transfers data using the mechanisms provided for in the GDPR and takes additional measures where these mechanisms are found to be inadequate.

8. You have the following rights:

Right of access: you can obtain a copy of your personal data processed by PartTracker B.V. Right to rectification: if you believe that your personal data is incorrect or incomplete, you can request rectification. Right to erasure: in certain cases provided for by law, you can request the deletion of your personal data, especially when your consent is required for the processing operation and you wish to withdraw that consent, or when it is found that your personal data is no longer necessary for the purposes for which it was collected or processed. However, this is not an unconditional right, and PartTracker B.V. may have a legal or legitimate reason to retain your personal data. Right to object: in certain cases, you can object to the processing of your personal data for reasons relating to your particular situation, or object to the processing for direct marketing purposes. However, this is not an unconditional right, and PartTracker B.V. may reject your request based on compelling legitimate grounds. Right to restriction of processing: in certain cases provided for by law, you can request restriction of the processing of your personal data. Right to data portability: you can request the transfer of your data to third parties, where you have the right to do so and it is technically feasible. Right to withdraw your consent: if the processing of your personal data is based on your consent, you have the right to withdraw that consent. For more information about your rights, visit https://autoriteitpersoonsgegevens.nl/nl/onderwerpen/avg-nieuwe-europese-privacywetgeving/rechten-van-betrokkenen.

To exercise these rights, you can contact: [email protected]

To prevent abuse, PartTracker B.V. may ask you to identify yourself. The law determines whether you can exercise a certain right in a particular situation. Therefore, please note that we may not always be able to assist you. You can also file a complaint with the competent supervisory authority, as stated in the following point

  1. How does PartTracker B.V. protect your personal data?

PartTracker B.V. considers it important to protect your data and has therefore taken appropriate measures to protect your personal data against unauthorized use. Examples of both technical and organizational measures include data encryption, access control at our premises, limited access to personal data by only a restricted group of employees, etc. PartTracker B.V.'s website uses a reliable SSL certificate to ensure that your personal data does not fall into the wrong hands.

  1. How long does PartTracker B.V. retain your personal data?

PartTracker B.V. retains personal data for the purposes described in point 5 above and does so for no longer than necessary to achieve these purposes and no longer than required or permitted by law (including provisions in tax law).

  1. Do you have a complaint?

If you have complaints about the processing of your personal data, you can send an email to [email protected]. Our data protection officer will be happy to assist you! If you believe that your rights have been violated, you can also file a complaint with the Dutch Data Protection Authority (www.autoriteitpersoonsgegevens.nl). For more information about data protection, visit the website of the Dutch Data Protection Authority.

  1. Contact Information PartTracker B.V.

You can find the contact details of PartTracker B.V. at the bottom of this page.